Privacy policy

Privacy is an important part of our relationship with our customers. The following privacy policy applies to all users of this website and conforms to Internet privacy standards. 

If you have questions or concerns regarding this statement, please contact us. See our contact details at the bottom of this page. 

Collection of information overview 

To provide the best service possible, and to process orders and purchases, we may require information from you. All correspondence may be collected and stored. This includes information regarding sales, support, accounts, and any other queries.

Any information we collect is via communications from you or your company only. Communications include: telephone, email, mail, or fax, as well as communications directly through our website.

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Access to collected information 

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate your information. For any of these changes, contact us by email or post on the details below. 

If you request changes by telephone, to protect your privacy and security, we will take reasonable steps to verify your identity before making changes to your information.  

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Online purchases 

If you order or purchase a product from us, we will request certain personally identifiable information from you, including: 

  • First and last name
  • Email
  • Postal address
  • Telephone and / or mobile numbers
  • Financial information such as credit card number, expiration date, and your credit card’s CSV (computer system validation) number 

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

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Storage of collected information 

When you enter sensitive information such as credit card numbers on our website, we encrypt that information using secure socket layer technology (SSL).

When we collect credit card details, we simply pass them on to be processed as required. We never permanently store complete credit card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

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Online security policy 

We use the eWAY Payment Gateway for online credit card transactions.

eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

  • All online credit card transactions performed on this site are secured payments.
  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by eStudio Editions or any outside party.
  • All transactions are performed under 128 Bit SSL (Secure Socket Layer) Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre. This further protects your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds. All monies are directly transferred from your credit card to the merchant account held by us at eStudio Editions.

For more information about eWAY and online credit card payments, visit www.eWAY.com.au.

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Other communications

At eStudio Editions, we may also use personally identifiable information for other purposes. This includes:

  • Providing information
  • Market research purposes (you may unsubscribe at any time)
  • Informing you of promotions and news (you may unsubscribe at any time)
  • Improving our customer service
  • Improving the information on our website

If at any time you do not wish to receive such correspondence, you can request to be removed from any mailing list. Send this request to the email or postal address below.

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Third party policy

We do not share any information with third parties for any unknown or unrelated uses. 

At times we may use third parties to provide essential services on our website or for our business processes. We may share your details as necessary for the third party to provide that service. 

These third parties are prohibited from using your personally identifiable information for any other purpose.

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Use of cookies

From time to time we may use cookies. Cookies help us understand which information is most useful for you and other customers.

Cookies do not give us access to your computer or any information about you. We only receive the details you choose to submit to us through our online form or through making a purchase.

We use cookies for statistical purposes, such as tracking traffic numbers and traffic patterns on our website. We may also use cookies for advertising, such as Google AdWords conversion tracking cookies. These do not collect personal information and expire in 30 days.

Find out more about Google cookies and your privacy

You may choose to decline cookies through your web browser settings. Declining cookies may mean you cannot fully take advantage of this website or others.

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Legal obligations

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and / or comply with a judicial proceeding, court order, or legal process served on our website.

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Links to external websites

Links on our website to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only covers the domain names of eStudio Editions.

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Changes to our policy

From time to time we may modify this policy statement. For example, we may add to the statement when taking on new, or changed technology or services. When visiting our website or purchasing our products, we recommend you review this policy.

Links to our policy statement sit on every page of this website, so it is easy for you to find at any time.

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Contact us for privacy enquiries 

Email: privacy@estudioeditions.com.au
Tel: +61 2 8003 5880 

eStudio Editions Pty. Ltd.
P.O. Box 140
Church Point NSW 2105
Australia

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